At THE WOOL RUGS, we are committed to delivering your beautiful Moroccan rug safely and promptly. Below, you’ll find detailed information about our shipping policies, delivery times, and costs.
1. Shipping Locations
We proudly offer both domestic and international shipping. We ship to most countries worldwide, so no matter where you are, we can bring the beauty of Moroccan craftsmanship to your doorstep.
- Domestic Shipping: all.
- International Shipping: We ship to countries worldwide. Shipping rates will be calculated at checkout.
2. Shipping Methods and Costs
We offer various shipping methods to meet your needs, and the cost will depend on your location, the size of your order, and the shipping option you choose.
- Domestic Shipping:
- Standard Shipping:5-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping:
- International Standard Shipping: Delivery times vary based on the destination 7-21 business days.
- Expedited International Shipping: Faster delivery times available 3-7 business days
Shipping costs will be calculated at checkout based on your delivery address.
3. Order Processing
- Processing Time: All orders are processed within1-2 business days of receiving payment.
- Handling: We make sure that every rug is carefully packed to prevent any damage during transit.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier’s website for real-time updates on its journey.
5. Delivery Times
- Domestic Delivery: Delivery times typically range from 3-7 business days depending on the shipping method selected.
- International Delivery: International shipping times vary depending on the destination. Standard shipping usually takes between 7-21 business days, while expedited shipping takes approximately 3-7 business days.
Please note that delivery times may vary due to factors such as weather, customs delays, or other unforeseen circumstances.
6. Shipping Fees
Shipping fees are calculated based on the weight and size of your order, as well as your shipping address. You will be able to view the shipping cost before you finalize your purchase during the checkout process.
- Free Shipping
- International Orders: Shipping fees for international orders will vary depending on the destination and will be calculated at checkout.
7. Customs and Duties (For International Orders)
For international orders, customs duties and taxes may be applied by the destination country. Please note that these fees are the responsibility of the customer, and we recommend that you check with your local customs office for more information before placing your order.
THE WOOL RUGS is not responsible for any customs delays or additional fees imposed by your country.
8. Delivery Issues
If there is any issue with the delivery of your order, such as a lost or damaged item, please contact us immediately at lokayhaifda@gmail.com. We will assist you in resolving the issue promptly.
9. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. THE WOOL RUGS is not responsible for delays or delivery issues caused by incorrect or incomplete addresses. If you notice an error in your shipping address after placing your order, please contact us as soon as possible, and we will do our best to correct it before your order is dispatched.
10. Signature Requirement
For high-value orders, we may require a signature upon delivery to ensure the safe arrival of your rug. If you are not available to sign for the package, please arrange an alternative delivery option with the carrier.
11. Lost or Damaged Packages
In the rare event that your package is lost or arrives damaged, please contact us within 7 days of delivery. We will work with the shipping carrier to investigate the issue and resolve it. If your item is damaged, please provide us with photos of the damage for us to process a return, exchange, or refund.
Contact Us
If you have any questions or concerns about shipping and delivery, feel free to reach out to us at:
Email: lokayhaifda@gmail.com
Website: https://directkey.store/contact-us/